Privacy Policy

Toowoomba Retaining Walls (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or submitting an enquiry, you agree to the handling of your personal information as described below.

What information we collect

We collect the personal information you provide when you request a quote or get in touch, which may include your name, phone number, email address, suburb, and details about your retaining wall project. We may also collect non-identifying technical information through standard website analytics, such as your general location, browser type and the pages you visit, to help us improve the website.

How we collect it

We collect personal information directly from you — through the quote form on this website, by phone, by email, or in person during a site visit. We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

Why we collect and use it

We use your personal information to respond to your enquiry, arrange and provide a quote, carry out retaining wall work, communicate with you about your project, and meet our legal and business obligations. We do not use your information for unrelated purposes, and we do not sell your personal information.

Who we disclose it to

Toowoomba Retaining Walls works with a network of QBCC-licensed builders. To provide you with a quote and carry out work, we may pass your enquiry and contact details to the licensed builder who services your area, so they can contact you directly. We may also disclose your information to service providers who help us operate (for example, website, email or call-handling providers), and where required or authorised by law. We do not disclose your personal information to any other third parties for marketing purposes.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information is held in secure systems and retained only for as long as it is needed for the purposes described above or as required by law, after which it is destroyed or de-identified.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time, and there is generally no charge for making a request.

Cookies and website analytics

This website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

For any privacy questions, requests or complaints, contact us at info@retainingtoowoomba.com.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, so please check back periodically. This policy was last updated on 30/06/2026.